Return, Refund & Exchange Policy

t Cocobody, we want you to be happy with your purchase. We take care in preparing and packing every order to ensure that your products arrive in good condition.

If something isn't right with your order, we're here to help.

1. Returns and Exchanges

Due to the nature of our products, we generally do not accept returns or exchanges for change-of-mind purchases.

For hygiene and product safety reasons, personal care products, cosmetics, body oils, Virgin Coconut Oil, and other consumable products that have been opened, used, or unsealed cannot be returned or exchanged unless they are defective, damaged upon arrival, expired, or incorrectly delivered.

All returns and exchanges remain subject to applicable Philippine consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us so we can assist you.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photos of the product and its packaging

• Photos of the shipping parcel, if applicable

For damaged parcels or incorrect items, we encourage you to contact us within 48 hours of receiving your order so we can investigate and assist promptly.

Depending on the situation, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable consumer protection laws.

If the issue is confirmed to be our responsibility, we will cover the reasonable return shipping costs.

3. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the next steps.

Approved refunds will generally be processed through the original payment method used for the purchase, subject to the payment provider's procedures and processing times.

Please allow approximately 5–10 business days for us to process an approved refund. Actual posting times may vary depending on your bank or payment provider.

Shipping fees may also be refunded when required by applicable law or when the issue is attributable to our fulfillment.

4. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may be accommodated if the order has not yet been processed or handed over to our delivery partner.

Once an order has been dispatched or is already in transit, cancellation may no longer be possible.

5. Gift Sets and Bundled Products

For gift sets, bundles, and promotional packages, please check your order upon receipt.

If an item is missing, damaged, or incorrect, please contact us with your order details and supporting photos.

Returns or refunds for promotional bundles will be assessed based on the specific issue and applicable consumer protection requirements.

6. How to Request a Return or Refund

For assistance, please contact us through our official customer service channels:

Email: info@cocobody.com
Facebook: Cocobody / Cocolicious 

Please include your order number and a brief description of your concern so our team can assist you efficiently.

We aim to review and respond to return and refund inquiries within 2 business days.

7. Our Commitment

We stand behind the quality of our products and are committed to providing a fair and transparent shopping experience.

Nothing in this policy is intended to limit or waive any rights or remedies available to consumers under applicable Philippine laws.

Thank you for choosing Cocobody and Cocolicious!